Questions and answers

In the event of loss of your bank card, immediately contact our customer service so that we can suspend all operations that can make you lose your money. You can within 24 to 72 hours go to one of our agencies for the withdrawal of a new bank card. A customer advisor can send it to you at your address via La Poste (for those who will not be able to travel). When you receive the new bank card, please think about activating it before any use.

It depends on the type of bank card you choose. For example, if you choose a basic bank card, you are limited to a monthly deposit of $ 5,000.

Banking services offered via our mobile application are very similar to internet banking services via a web browser. We have any implementation to prevent our customers with the loss of their money. Certain important security measures in place include Verisign SSL, HTTPS, etc.

Our banking system only supports the latest versions of Internet browsers currently available on the market. Some of the most popular are Chrome, Opera, Firefox and Safari. If you use the Internet Explorer, make sure that the version of your browser is 9.0 or higher.

Yes, you can. Our bank does not limit payments to a given country. You can send up to $ 100,000 per day safely, to your loved ones regardless of their countries of residence.

Identity verification is an essential security measure that we implement in order to guarantee the protection of our customers and to prevent any fraudulent activity. Here are some key points that explain why this procedure is necessary:

• Protection of personal data: by checking your identity, we ensure that your personal information is correct and secure. This allows us to prevent unauthorized access to your account and guarantee the confidentiality of your sensitive data.
• Prevention of fraud: identity verification helps us to detect and prevent fraud attempts, such as identity theft or abusive use of accounts. By confirming your identity, we strengthen the safety of our services and minimize the risks for you and our company.
• Respect for legal regulations: In many countries, companies are required to comply with strict regulations in the fight against money laundering, the financing of terrorism and other illegal activities. Identity verification allows us to comply with these legal obligations and contribute to a safe and regulated commercial environment.
• Improvement of the customer experience: once your identity has been checking, you can benefit from all the advantages offered to our verified customers. This will allow you to access additional features, get a personalized service and take full advantage of our offers. Identity verification is therefore also beneficial for you as a customer.

We understand that identity verification may seem restrictive, but it is essential to protect your interests as well as those of our whole community. We thank you for your understanding and cooperation in this process.

You can open an online account by filling out the registration form on our website and providing the required documents.

You will need a valid identity document, proof of residence and possibly other specific documents depending on the type of account you want to open.

Connect to your account, go to the "Start transfer" section and follow the instructions to make a transfer to another account.

Interbank transfer costs may vary depending on the banking institutions involved.

Connect to your account, go to the "My Account" page and follow the instructions to modify your password.

If you notice a suspect transaction on your account, please contact us immediately via our customer service or account manager.

You can submit an online loan request by filling out the request form on our site and providing the required information.

We offer different types of loans, including personal loans, mortgage loans, car loans, etc.

You can choose from different refund options, including fixed or variable monthly refunds.

Connect to your online bank account, and your account balance will be displayed on the home page.

Connect to your account, go to the "Beneficiaries" section and follow the instructions to add a new beneficiary.

If you lose your bank card, report it immediately by contacting us at: contact@ormev.org

You can access your online transactions by connecting to your account and going to the "Transactions" section.

Yes, we take the safety of your information very seriously. We use advanced security measures to protect your account from cyber attacks.

You can contact us by phone, email or via live cat on our website to get help.

The processing time of an international transfer may vary depending on the countries involved, but this can generally take a few working days.

Our loyalty program offers advantages such as money discounts, preferential interest rates and reduced costs for our regular customers.

The time to approve an online loan request may vary depending on various factors, such as the complexity of the request and the documentation required. In general, it can take a few working days.

We offer a range of online bank accounts, including current accounts, savings accounts and business accounts.

You can make a deposit on your online account using options such as electronic transfers or mobile deposits.

Connect to your online account, access the "Settings" or "profile" section and search for the options to update your personal information such as address or telephone number.